Can my item be used outdoors?
Please see the individual copy block, instruction sheet and/or hangtag on each item for guidance and care specific to that item. At this time we do not sell any outdoor furniture. For information about rattan and rattan care, please see our Rattan Information page called "What is Rattan?".
When is my order shipping
See our Shipping & Returns information page.
What shipping carriers do you use?
For parcel shipments we use FedEx. For freight we use multiple carriers. Here is a link to our Shipping information page.
May I return a sale item?
Items on promotion are exchangeable and returnable. Items in Tag Sale ending in $0.99 are Final Sale and ineligible for return. For more detail about Returns, see our Returns information page.
What is the warehouse returns address?
Where is your warehouse located?
Our warehouse is located in Lebanon, TN.
May I return something that I purchased online to a retail store?
Online purchases must be returned to our warehouse. In-store returns will not be accepted for online orders.
What if my order arrives damaged or incorrect?
Our team works diligently to ensure that your orders arrive in perfect condition. If something is damaged or incorrect, please contact Customer Service at Contact Us form, email at firstname.lastname@example.org, or call us at 843-371-1582.
How long will my refund take?
Refunds take up to 7 business days from the day that the warehouse receives the item(s) back.
May I change my order after it is placed?
Orders are transmitted to our warehouse almost immediately during weekdays. Changes are not possible unless you contact Customer Service within moments of your order. Contact Customer Service at Contact Us form, email at email@example.com, or call us at 843-371-1582.
Where are your retail stores?
See our Shops information page.
Do you ship internationally?
We do not ship internationally at this time but we are working to add this in the future.
Do you offer gift wrapping?
We do not offer gift wrapping at this time but hope to offer this service in the future. We do offer a gift message that you can add at checkout; please note that the field only allows 120 characters.
Do you have physical gift cards?
We do not have physical gift cards at this time but our E-Gift Card is printable.
May I combine discounts?
Discounts are not combinable.
How do I launder my bedding and linens?
Please see the care tag sewn into each item as well as the Care Instructions listed on each bedding and linens item Product Details.
Do you sell glassware separately from the woven sleeves?
At this time we do not sell the glassware separately from the sleeve. All of our items are packed with the sleeve on the glassware in reshippable packaging to ensure that they arrive in perfect condition.
What size candle do you recommend for your lanterns/hurricanes and votives?
The recommended candle size is listed on the Product Details page for each.
Please contact our Trade Team here and select Trade for the question "How do you buy from us?".
Please contact our Wholesale Team here and select Wholesale for the question "How do you buy from us?".